Use code MYRUFFGEM for 10% off your order . Use Code SHIPFREE all US orders over $80!

Return Policiy and Product Disclaimers

Returns & Exchanges

Ruff Gems LLC does not accept returns or exchanges on Dog ID tags, due to their hand-made and personalized nature. For clothing and other accessories we accept exchanges for a different size on unused merchandise. Customer is responsible to pay for shipping costs.

Please contact us at Ruffgemtags@gmail.com if you have any problems with your order. We are always happy to help.

Disclaimers

 RUFF GEMS LLC 

By purchasing or using any product from Ruff Gems, you acknowledge and agree to the following terms:

1. Use at Your Own Risk

Ruff Gems products are provided “as is” without warranties of any kind, either express or implied. Use of our products is entirely at the user’s own risk. While we strive to ensure the safety and quality of our items, Ruff Gems shall not be held liable for any injury, loss, damage, or harm (including but not limited to physical, financial, or emotional) that may occur through the use, misuse, or malfunction of our products.

2. No Guarantee of Suitability

Our products are designed for general use and may not be suitable for all pets, individuals, or environments. It is the responsibility of the user to determine the appropriateness of each product for their specific situation. Ruff Gems makes no guarantees regarding fitness for a particular purpose.

3. Supervision Recommended

All use of Ruff Gems products should be supervised where applicable. Particularly when used by or around pets, children, or individuals requiring assistance, proper supervision is essential to avoid potential hazards.

4. Modifications and Misuse

Any modification or alteration of a Ruff Gems product voids any assumed safety, quality, or suitability, and releases Ruff Gems from all responsibility for resulting consequences. Misuse or failure to follow product instructions may lead to damage or harm for which Ruff Gems assumes no liability.

5. Limitation of Liability

To the fullest extent permitted by law, Ruff Gems, its owners, affiliates, employees, and agents shall not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from the use or inability to use our products. This includes, but is not limited to, injuries, damages to property, or loss of income.

6. Legal Compliance

Users are responsible for ensuring their use of Ruff Gems products complies with all applicable local, state, and national laws or regulations.

By using or purchasing from Ruff Gems LLC, you affirm that you have read, understood, and agreed to this disclaimer. If you do not agree with any part of this notice, do not use our products.

 

CARE & MAINTENENCE:

  • All products are hand made and may contain variations and slight imperfections/bubbles/streaks.
  • Our Pet ID Tags are durable, however cannot withstand hard tugging or pulling, over time the split ring may stretch out and your tag may get lost. We are not responsible for lost tags.
  • Our hand made tags are considered special occasion pieces. Please follow these helpful tips to avoid your tag from losing its shine, getting scuffed, or worse - dislodging from its bezel.
    • Wear the tag as close to the neck as possible. This is the very best way to preserve the life of your special tag! When your tag dangles too low, it is likely to hit, swing or knock into objects or the floor, making your resin tag slowly but surely less stable. Over time your tag will scuff faster, and can even cause the center resin piece to become loose/dislodged entirely.
    • DO NOT attach our tags to the same D-ring as your pet's leash. The metal clasp on the leash will scratch and smack the tag.
    • Extreme temperatures change the chemical composition of resin. It can expand and contract, making the tag less stable within the bezel. If you live in an extremely cold or hot climate we suggest wearing our frameless resin tags.